The ticket to Goa from Chennai booked on yatra.com failed 2 days ago. and I had been constantly fighting with them for the past 2 days, and had got no straight answer, but thanks to ICICI Bank’s customer support that help me get the funds reversed.

Fed up with the after sale support of Yatra.com, I had called ICICI bank again yesterday, and told them the details and said that I wanted to raise a dispute against the Charge. They said that though it was not a credit card where disputes can be raised against charges, they could communicate with Yatra and get the money refunded in 24 hours.

And they did, Today afternoon, the money was reversed to my account. Thanks to ICICI bank.

About an hour ago, I went to a Travel Agent in Pondicherry, called Bonjour Bonheur Forex Pvt Ltd, a flashy looking travel office, and got my tickets booked on the same flights that I had chosen at yatra, and saved about Rs 300 as well.

I guess I will not be booking any more tickets online, and these people here have promised me to book tickets over phone, get it delivered, and collect cash at home or at my office. Why would I need yatra or any ohter site any more?